Frequently Asked Question?

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Product Related

We try our best to show True Colour or True Tone of the product on our website but there are various factors, which could affect the Presentation:-

1). The angle, lighting and other factors during the photo shooting affect how the colours appear.

2). The colour calibration of your computer or device monitor may affect how the colours appear on your screen.

3). For natural wood products, each piece of wood has its own unique grains, textures, patterns, other wood marks and the colours would vary slightly from one piece to another.

We Strongly Recommend to contact us for Actual photos of the required product. & Before Dispatching We can send the product photos for your approval & We will Only Dispatch when the product is Approved or As per Mentioned comments.

Other Than Indian Teak wood or Sheesham wood, We Don't Procure the wood based on Type But on Quality.

We Want to Provide Best Quality Product with our Limited Capabilities for that we do not restrain ourselves in wood Type.

No, we Don't use MDF or Engineered wood when we have clearly mentioned Natural Solid Wood, if not stated Otherwise.

Except in Case of Upholstery & Plywood supplied with Bed, We Try to use Natural Solid Wood Only.

We Do Sheesham wood Furniture but in very limited Space. as a result of which in case of Customised products, We Use Teak wood Or Selected Solid Wood Only. But We can always do the needful if allowed Time!

We use Lacquer, Beeswax, etc. on wood for Natural Wooden Finish & For Darker Side of the wooden finish, we Apply Wood Stain in Different Colors.

We Do Powder Coating which is Most Commonly used in Exports and Far more Durable than normal Paint.

As we our ourselves manufacture products, There is a High Chance, we have the product in stock but due to certain limitation in Delivery or Assembly, We Cannot sell them directly!

For Example, Wooden Cabinet with Glass Doors, Irrespective of our knowledge in packaging & Transportation via 3rd Party Courier, We still do not want to take risk. If we can get it deliver via our own vehicle. We will gladly Serve You!!

Please contact us for Accurate Detail.

We keep more than 85% of our products in Stock (Majority in unpolished stage to offer polish customisation). We request to please share us the product name & we will share the photos from our showroom or from our warehouse.

We Also do not use Computer generated Images, All the product photographs which are shown are Photos of Actual Products.

Shipping & Delivery

No, we don't charge any Hidden or Extra Charge. Whatever is shown is Inclusive of Tax, Packing & Shipping upto your Destination. 

We are Doing our Best to Dispatch the Order's as soon as Possible. Please give us some Time/Day's & we will do the needful. For more info on Delay Please Click here

As Soon as the order is placed, we start the work as soon as possible. Before the Product reaches to customer, Several Steps or Process have to be completed, Which are:-

Re-Check for Any Possible Defects.Re-FinishPackingDrop Test (For Fragile Products)Product Pick up is Scheduled (by us)Product is Picked up & ShippedProduct is Delivered

The Events/ Situation/ Circumstances which are Responsible for the delay:-

In Rainy Season or High Humidity Climate, finishing is not possible & In some cases Manufacturing is Halted till Appropriate Environment is not there. Being a Natural Product, the wood is Subjected to Climatic Changes. Wood May React & we may not get the desired End-Product, if we rush the Production.Regarding Shipping, Events like Roadblock, Traffic Jam, Diversion, Human-Error, Natural Disaster i.e Floods/ Earthquake & Etc.

We use Bluedart, Xpressbees, Amazon Shipping, DTDC, Delhivery to cover Almost every city of India.

Yes, if you Want, you can Pickup the Product Personally or Schedule a Third Party Service. We Ship from Jodhpur,Rajasthan,India. Note:- We will Try to Give you Accurate Date & Time for the Pickup, But Unforeseen Events may happen, Resulting in a Delay.  

Please Check your SMS or E-Mail for Tracking Message. Or Please Login into the Woodsala and Check Orders. You can also visitTrack Order

We work with Professional Courier Company who have Decades of Experiences in there respective Field. They Deploy various Checks, methods and use of Machine/Computer to update the Tracking Information on Real Time Basis. In Some Rare case, Error or Fault may Occur, but it can be easily rectified with a Dialogue. 

Please Contact us via E-Mail with your Registered Mail ID, With Following Details:- 

Order No.

Old Address

New Address

Product Name

Changing Address may Incur Additional Charges which has to be paid before the delivery of the product. 

Note:- We may Contact to verify the Authenticity of the Request with contact information provided when Order was placed. 

Please Take the Pictures or Video and Then Contact us via E-Mail. and we will Initiate Replacement. We would also require the Outer Packaging Photo(s) as to ascertain the Cause of Damage.Please visit this link for more info

Contact

We are a Manufacturing firm having our Factory & office at Jodhpur, Rajasthan!

As of now, We have Showroom in Jodhpur, Rajasthan Only!

COVID-19 Info

We at woodsala, Take all the necessary precaution to safeguard our team & our Customer.

But, when the product is dispatched from our factory, it changes multiple hands & That's why we do recommend to sanitize the packaging box before opening it & also before using the product.

The Situation is changing every now and then. For Once, it was normal & then now, its out of the reach. We Want to Serve Each & Every Customer, but sometimes, the conditions are not favorable to us. The Reason, we Cancelled is that Govt. Regulations, Un-Serviceable Pin Code or Restriction on movement. We try our best to Update the Shipping System, but Sometimes the Change is Just too Fast for us to keep up with it! Note : - We will Refund 100% Amount (No Hidden Charges) 

Payment Prepaid & COD

Yes, we provide Cash on Delivery option for order's upto ₹5,000. If you want to avail COD on more than ₹5,000, Please contact us & we will do the needful by requiring 25% as Order Confirmation (Advance) & Remaining shall be COD.

Please Deposit the Required amount in our Bank details which are as follows:-
Bank details.
Woodsala is the brand name of S.K.EXPORTS
Account Number:- 65082195738
IFSC Code :- SBIN0050696
Account Name:- S K EXPORTS
Bank Name:- State bank of India
Jodhpur branch State bank of india
GST number:- 08ARTPK3236G1ZJ (For more info, Please contact us)

As of now, we don't have any system of charging an order confirmation in our website. As a result of which, Please contact us & We will create your order from our side & Will request you to deposit  25% as Order Confirmation Amount via Bank Transfer or We will share a payment link (powered by Razorpay).

Refund & Cancellation

After Order Placement, the Work is Started on the Product. The Raw Material, Labor, Polish, Supervision, Rent, Electricity, Etc. Expenses are Started. That's Why The Sooner Message is Conveyed, The Better it is for both of us. 

No & They are inclusive of pricing which is 20% to 35% based on product to product.

Yes, But Certain Charges will be Deducted based on Product Production Line Status. It will be Good for us and You as a Customer, if you Convey us as Soon as Possible. No Refund will be processed in Custom Order or Product having any type of Customization! 

We can Also share the product photos, before dispatching for approval.