We are committed to safe delivery of the product & Best Quality product as seen on our website!!
1. Damage During Transit :- We have done countless test to achieve 98% Safe Delivery without any damage. Rest assured when purchasing from Woodsala, As we have got you covered!
But, if the product is found damaged at the time of delivery, Please contact us within 48 Hrs. of delivery Time & Share the necessary photos of the product as well as packaging.Team woodsala will inspect the damage and take the necessary decision to resolve the issue.
If there is a minor damage which can be repaired locally with the help of a carpenter, we will reimburse the expenses or else we will replace the product.
if a mirror or glass breaks in transit or any balancing issue, we request you to replace or repair the same with the help of a local carpenter and we will reimburse the genuine expenses.
2. Manufacturing Defect :- We Focus on improving on daily basis. Learning from Good & Bad experience to enhance our offering as well as Quality. We believe in concept of HandCrafted & Personal Touch in our product.
In rare cases where despite multiple level checks, Quality issue occurs, for that we offer a warranty for manufacturing defect which is valid up to 7 days.
Please Note :- Minute wear and tear, scratches or cuts will not be considered under warranty.
3. Seasoned Wood Assurance :- The wood we use is hand selected & Quality Tested with sustainibility & enviromental rules and regulation. We assure Wood is "Termite proof".