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Frequently Asked Questions

Common Frequently asked question related to Shipping, Tracking, Product, Information, Etc.

Important Info

As of 03-July- 2020, Delivery is open to 17,000+ Pin Codes.

No, Due to Certain regulations and Govt. regulations, Transit Time or Delivery Time will not be accurate but we will Try our best to project best possible Delivery Date. Its Taking Minimum of 8 Days for Some Pin Codes.

The Situation is changing every now and then. For Once, it was normal & then now, its out of the reach. We Want to Serve Each & Every Customer, but sometimes, the conditions are not favorable to us. The Reason, we Cancelled is that Govt. Regulations, Un-Serviceable Pin Code or Restriction on movement. We try our best to Update the Shipping System, but Sometimes the Change is Just too Fast for us to keep up with it!

Note : - We will Refund 100% Amount (No Hidden Charges)

We Understand your concern and want to convey, we are following the situation, as from Placing the order to Delivery of the Order, We at Woodsala, Ensures the Process is as smooth as possible. 

We Understand Due to some unforeseen situation, The Shipment has been Delayed at one Location for Far Too Long Period and This does not normally Happen, But in Extra Ordinary Situation like COVID19, The Drastic Steps have to be taken.

We Continuously Monitor the Customer Shipments, and If we find any thing which is not normal, A Complaint is Raised from our Behalf, as to why the Shipment is Late.

Our Message to Customer is that, It is Our Duty to Ensure the Delivery is Made as Soon as Possible along with All the Standards of Safety and Precautions.

Please Free to Raise a Ticket and we will be able to Serve you better. 

Packing

We Understand your concern, and Although we Provide Repair or Product replacement Service in Case of Manufacturing Defect or Damage During Transit, But Still no one Loves "Last Minute Surprise" that will Lead to More Wait in terms of Days. We Really Care for Our Customer Satisfaction and we wanted to convey to our customers, Countless hours/ Days goes into Manufacturing the product including Delivering to your Doorsteps and We Do not want it to be all in Vain. 

We can Pack the Products as Per Buyer Requirement. We also offer Custom Labels/Branding as Per Buyer Requirement. 

Typically we Pack the Products in two ways :- 
   1. Product will be packed into bubble and corrugate paper. then the Product will be Placed in Wooden Crates. 
   2. Product will be packed into bubble then placed into corrugated box. 
We Use Foam to Protect Corner's. 

Payment & Invoice

Payment Links are securely generated web links that customers can click to make online payments. For More info We Suggest Reading This Article. 

Currently the Product we are selling are Taxed at 18%. 

Yes, But Please Provide your G.S.T No. before Product is Dispatched. 

Product

Yes, Sure. It will be Great for us to Deliver your Product as you wanted !!!  We can Change the Polish/Finish/Color and Do Little Alterations in the Design. 
Note:- No Changes will be Accepted if Product is Finalized or Crossed the Production line. 

No, Product Weight, Sizes, Texture, Finish, Polish, etc will Vary from Product to Product. We Try our Best to Match as Close as Possible with the Sample. 

Overall It depends upon the Product Market Demand, if a Product is one of Trending Product, There is a High Chance, it is in a Good Quantity. So for Limited Products we Keep Stock for rest To Store Such a Large no. of Products in Good Quantity, Put Pressure on our Resources from which we can Continuously Manufacture new Sample, Complete Order.
In the End Not Keeping Stock is Good for Customer because if a Customer Require Changes on a Product it can be done Easily with Cost Effectiveness. 

Every Effort is Made to Present the Image as Close as Possible with the Actual Product., But Still Camera Angel, Reflection, Lighting Conditions, Camera Equipment, Software Processing Algorithm, Device Monitor on which you Display website, Etc. affect's the Image.
& Also Each piece of Wood is unique on its own. Same type of wood will have Different Grains, Textures, Etc. 

Visually, There is no Difference between Primary or 100% Material. For Example :- A Book is not Entirely Made up of Paper, Certain Chemicals like Glue, Ink, Etc are used but Still it is said, Books are Paper Products. 

Yes, Treated & Dried. Seasoned Wood 

Refund & Cancellation

After Order Placement, the Work is Started on the Product. The Raw Material, Labor, Polish, Supervision, Rent, Electricity, Etc. Expenses are Started. 
That's Why The Sooner Message is Conveyed, The Better it is for both of us. 

No 

Yes, But Certain Charges will be Deducted based on Product Production Line Status. 
It will be Good for us and You as a Customer, if you Convey us as Soon as Possible. 

Shipping & Tracking

Yes, if you Want, you can Pickup the Product Personally or Schedule a Third Party Service.

We Ship from Jodhpur,Rajasthan,India.


Note:- We will Try to Give you Accurate Date & Time for the Pickup, But Unforeseen Events may happen, Resulting in a Delay. 

Please Check your SMS or E-Mail for Tracking Message. Or Please Login into the Woodsala and Check Orders.

You can also visit Track Order  

We Use Shipping Courier Based on their Overall Ratings. We Generally Ship Through FedEx.If you have Specific Requirement or Special Recommendation, Contact us at Sales@woodsala.com 

We work with Professional Courier Company who have Decades of Experiences in there respective Field. They Deploy various Checks, methods and use of Machine/Computer to update the Tracking Information on Real Time Basis. In Some Rare case, Error or Fault may Occur, but it can be easily rectified with a Dialogue.

Delivery time will be based on Individual Product Dispatch time and Courier Company Delivery Time. Normally Average Dispatch time is 7 Days. So,Where the Order will be Delivered Determine the Delivery Time. 

Please Contact us via E-Mail with your Registered Mail ID, With Following Details:-

  • Order No.
  • Old Address
  • New Address
  • Product Name

Changing Address may Incur Additional Charges which has to be paid before the delivery of the product.

Note:- We may Contact to verify the Authenticity of the Request with contact information provided when Order was placed.

Yes, We are Manufacturer/Exporters of Handicrafts Products. Currently We do not Accept Overseas Order Directly. To Purchase Product from Overseas, Contact us at Sales@woodsala.com 

Can't find answer to your question? Contact our customer service at sales@woodsala.com for further questions

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